Shipping Policy

• All orders are processed 12:00 PM Daily. (excluding weekends and holidays)
• Once orders are processed and shipped they are delivered in 4-5 Business Days.
• Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.)

How can I track my order?

• Login > My Account > My Orders
• Select the order you wish to track
• You will be able to check the status and estimated delivery date over there. You will also receive the tracking details on your registered Email ID/ Whatsapp number once your order has been dispatched.
  

What are your payment modes?

You can pay through NEFT/ UPI/ Debit Card/ Credit Card/ Wallets/ Cash On Delivery.

Do you offer Cash on Delivery (COD)?

Yes, you can pay for your order on delivery.

What should I do if my online payment fails?

Please retry making the payment and crosscheck if the details entered are accurate. Any amount debited from your account after a payment failure will be credited back within 7-10 days, after we receive a confirmation from the bank. You can also use the Cash on Delivery (COD) payment option if unable to make payment online. 

For further help, you can connect with our Customer Care team

Call +91 848 798 6880 Or by e-mail: care@juoindia.com

How to apply for return?

Sign into your account.

Once you have placed a request for return, you will receive a confirmation call from our Customer Care team to facilitate the same.

If the size doesn’t fit, can I exchange?

Yes, you can request return through ‘My Orders’ section on our website. Our Customer Support team will contact you for further procedure.

When will I receive my refund?

After we have received your return parcel or package, We will verify It and we will Initiated your refund within 24-48 hours.

If I had placed an order on COD, how will I receive my refund?

Once the refund has been initiated, you will receive a link on your registered WhatsApp number to enter the preferred account details for refund transaction.